Frequently Asked Questions
How does the Tool Library Work?
An Introduction:
CVTL encourages our community to pool and share resources with each other to reduce our environmental footprint and save money that can then be reinvested into our homes, businesses, and neighborhoods. The core of our programming is a large inventory of tools that members can use for all of their Home-Improvement, DIY, and Lawn & Garden projects. In order to participate, you only need to:
-
Join and pay a modest annual membership fee
-
Review and agree to our Membership Agreement
-
Sign a liability waiver
.
As a member, your household can check-out tools and use our workshop space.
Parking & Getting Around
Membership
How long does a membership last?
All of our membership options are paid annually. They last one calendar year from the date activated, and we offer Builder and Sustainer members the option to renew automatically (default). We do not offer partial or short-term memberships. It is our goal to be available to you for the projects you have planned and those that pop-up. You can take advantage of our Day Pass, if you want to come by and use our workshop while we're open.
Who should be listed under the household?
CVTL has very intentionally created all our memberships as Household - because we know how important it is to engage everyone in repair and reuse while sharing trade-skills with one another. Each member account lists a Primary - generally the person signing up or the go-to DIY'er, and then has a field for Secondary members - others in the household who are likely to pick up your tool loans and/or participate in our programming. We generally define the household as those living within the same residence - so spouses and partners, children, roommates, etc. Caregivers and young adults are also perfectly fine to list under your household. If in doubt, please ask a branch manager. Anyone listed on the account may borrow tools, use the shop, and access classes/workshops at the member rate. You may edit/adjust those listed on your account at anytime, and multiple secondary persons should be input with a semi-colon separating the contact info. Only the primary account holder (and their associated contact information) will be used for member communications. All users must complete CVTL waivers in advance of utilizing our services.
Lending
How long can I borrow a tool?
The standard loan period is seven (7) days, and tools may be self-renewed up to three times, as long as there is no conflicting reservation/request for use by another member. A few items have limited loan periods or renewals due to seasonality and high demand.
Can I renew a tool online?
Yes, please! Don't haul it back and forth to the library just to renew. Log in to your account, select "Loans" from your account menu, click the "renew" button next to the tools you want to renew, then click "complete transaction" at the bottom of the screen. If it doesn't let you renew automatically it likely means another member has it on reserve or you have outstanding fees on your account. If you need help, please email your branch.
Can I see if you own a certain tool?
Yes! Click the "Inventory" link at the top of our website and enter your keywords in the search field. If you don't see what you're looking for, you may want to use broader search criteria. If you've made a cursory search and still can't find what you're looking for - just email us and we'll be happy to give it another set of eyes.
If there’s a tool I need that isn’t in the tool inventory, can I request it to be added?
Absolutely! We aim to be responsive to our users needs. We will have to review our wishlist and financial capacity, but if multiple members are seeking the same item, there’s a good chance we’ll find a way to add it to our inventory. If there's something you want to see, or see more of at the library, click on Request a Tool, and we will strive to get it.
Can I tell if a tool is available right now?
Yes! Click into the tool to view it's availability. Greyed out dates will reflect closed days and any reservation buffers. If it says "due __/__/__," the tool is checked out and due back on that day. You can also see future reservations.
Can I reserve a tool?
Yes. If there is a tool that's crucial to your project or in high-demand, it's a great idea to reserve it. Make sure you are logged in to your account, find the tool in our inventory, click the "Reserve" button, and follow the instructions on-screen. If you have reserved a tool that has a same-day return by the previous user, please call ahead to confirm its return before coming to pick the reservation. Please understand that occasionally we are unable to provide the reserved tool because the previous user has yet to return it, or it is in need of repair. In this situation, we will do our best to provide an alternate solution for your project needs. To ease our check-out process, please only make reservations for specialty or high demand tools, unless you really have a strong preference. It's much easier to just grab one of our many circular saws when you're in the shop, without us having to match inventory #'s to the particular model on your reservation. * Be sure to click your cart and check-out!
What happens if I return a tool late?
We've all been there. We provide a day of grace, but after that tools returned after their due date will incur a late fee, which is generally set at $1/day. Fees in excess of the Fair Market Value of an item will be forgiven up to that threshold, and we'll waive or discount some of those fees if you let us know via email you can't make it in. The key is communication. Late fees exceeding $5 require a good-faith payment before additional loans may be made on the account.
When and where can I return a tool?
Tools must be returned to the branch you checked them out from, during standard open hours. They must be received on or before their due date and can be returned by anyone - so feel free to ask your friend to be your tool sherpa if you're headed out of town!
Do I need to clean a tool before returning it?
Our expectation is that tools be returned in the condition they were checked out. Please take the time to wipe, blow, vacuum, or rinse off any debris from your project(s) and re-wrap power cords. Dust Collectors and Shop Vacs should be emptied, and concrete/mudding tools should be properly cleaned and dried. An additional cleaning fee may be charged on certain items.
What happens if a tool is damaged, dirty or broken?
We understand that sometimes things happen and our tools can get quite the workout; however, tools should be returned in roughly the same condition that they were checked-out. If an item is returned in unrepairable condition through obvious neglect or improper usage, you will be asked to pay the full replacement value of the tool. If damaged through what appears to be the normal use of the tool, a determination for repair/replacement options will be made - and you'll be asked to contribute a portion of that cost. If items are returned dirty or worn beyond a reasonable expectation, a small fee may be assessed.
Are there instructions on how to use the tools available?
If you are unsure how to use a particular tool, please ask our Librarian, Branch Manager or Shop Mentor for a quick tutorial. Some tools will require a brief safety or set-up tutorial and/or a special waiver (like chainsaws), but most just include general safety reminders. Some of our tools come with hard-copy manuals, but most all have one available online if you need it. We can also usually recommend some banner YouTube videos, and highly encourage members to take advantage of our classes!
Can a small business owner use tools from the tool library?
Yes, please! We hope to afford small business owners the ability to grow their business, take on more clients and perhaps even create more jobs for the community. Business/Organizational use of CVTL is encouraged at the Sustainer Membership level to account for multiple users and unlimited borrowing, but is not required. We hold businesses/orgs to the same standards as those checking out tools for personal use. (i.e. tools should not be returned with excessive wear, usage by individuals listed on the account/with completed waivers only, etc.).
Is there a rental fee per tool or use?
No. Part of what separates us from a traditional rental business is that we do not charge usage fees. Think of us like an all you can eat buffet - as a member you can borrow as much as you'd like throughout the year (but please don't waste resources) and are encouraged to keep coming back for more until your project docket is full! There are a few select items that have a maintenance fee associated with their use due to heavy maintenance and repair costs, like thickness planers and chainsaws.
Donations
How can I support the Tool Library?
Like any non-profit we rely on monetary donations to bolster our budget and provide our services. You can help by making an unsolicited gift through our donation link (bonus points if you set up a recurring donation), hosting a fundraiser on Facebook, participating in our annual fundraising events, and/or contributing through workplace giving, donor-advised funds, or planned giving. The other simple way to financially support the CVTL is to join at the Standard membership level or above if you're able.
What types of in-kind donations/tools do you accept?
We are always grateful for services and items that help us to further our mission, and keep our expenses low while adding value for our members. We love to reclaim and reuse items - though we'd love to accept everything that comes our way, we need to be selective and balance member needs, current inventory and space.
Our basic acceptance criteria are:
-
Items are in working order and include all necessary parts/accessories.
-
Battery-operated tools must include both a battery and charger, and need to hold a charge.
-
Power tools are generally of a modern vintage (for safety and maintenance reasons).
-
Items are (reasonably) clean and free of excessive rust.
-
Hand, Battery-Operated, and Corded Electric tools are Preferred. No Gas-Powered Items unless pre-approved.
-
No loose hardware or mystery boxes of parts/consumables.
-
Lumber donations dependent upon current class and build-out needs.
Naturally, there are some exceptions to the list above, as high-quality tools needing a simple repair or heritage/heirloom tools can be valuable to our membership. When in doubt, or if you plan on donating a number of items, please email us. It helps us immensely to have an idea of age, brand, and quality of tools before they're on our doorstep and to ensure we have the capacity to process your donation. Usually, the simplest thing is to take a video or snap several photos of the items you wish to donate (or the entire tool collection). Please include brands, manufacturers identification labels, model #'s and any condition notes when possible which can help our volunteers process your gift. We offer tax receipts, as well.
What specific tools/items do you need most right now?
We keep a running wish list of specific tools and supplies, but in general we are most interested in electric power tools (nailers, drills, pressure washers, tillers, etc.) and professional grade equipment. We also happily accept most types of hand tools in good condition, textile and crafting tools, consumables, and things like canned beverages and basic office/cleaning supplies.
Our Top 10 Tools:
-
Oscillating Multi-Tools
-
Pressure Washers, Electric
-
Pole Saws
-
Tillers, Electric
-
Chain Saws, Electric
-
Extra Lithium Ion Batteries and Battery Chargers /Adaptors
-
Small/Medium Lathes
-
Clamps (Parallel, Trigger and Band preferred. No Pipe or Corner Clamps)
-
Laser Levels
-
Heavy Duty Utility Knives/Box Cutters
What is the process for dropping off donations?
Donations may be brought to us during open hours or by appointment. Our address, hours, etc. are listed near the bottom our home page. If your donation is large enough, we may be able to find volunteers to help pick it up/transport. If you'll need help unloading, please let us know in advance so we can plan on having some extra hands available.
Does every donated tool end up in the Tool Library's inventory?
While we make every attempt to maintain and keep tools in service, occasionally our inventory is overloaded or an item is at the end of its lifecycle. Items may be sold to help cover operating costs, bartered for priority inventory additions, properly recycled or upcycled (if in disrepair), or donated to another nonprofit organization. Therefore, please be aware that while we really appreciate (and survive on) donations, your specific tool may not be kept in our inventory indefinitely.
Can I donate lumber or hardware?
Our space is limited, so often we can't generally accept remnant lumber or hardware donations. You can always check with the local branch manager or programming coordinator, though, in case we're in need of just that item for an upcoming project or class. We encourage members to share amongst each other by posting any loose/leftover consumables (lumber, hardware, that half gallon of mud you have left, etc.) on our Facebook Member Share group. Otherwise, we suggest donating it to the Habitat for Humanity ReStore.
Shop-Use
What is the Open Shop?
Our shop/makerspace is where our large and specialty equipment lives, and where members can use items (from both the shop and lending inventory) to work on their projects. Think of it like your garage - except we're comfy year-round and you get to build in community alongside other CVTL members. Our shop is primarily set-up as a classic woodshop, though we're adding more makerspace components as we grow. It's also the space where we host CVTL's classes and hands-on workshops. Our volunteer Shop Mentors are usually on-site as well to help if you have questions, need advice, or just need an extra set of hands.
Is there a required class/training I need to take before using the shop?
No! We will give you a brief orientation, but unlike some other makerspaces, we do not have any required training. We do ask that you leverage our staff or shop mentors for support (especially if you're not familiar with a particular tool) and we highly recommend taking an CVTL Basics class (which we offer monthly) to become acquainted with our tools and workspace.
Do I need to reserve space/time to use the shop?
Nope. Our shops are available to all members on a drop-in basis during open hours. No reservation is required, but just as you would check-in/out loans at the front desk, we ask that you log your shop use with the branch staff and help us track specific tool usage.
How long can I work in the shop?
Our open hours are generally 3-4 hour blocks of time. If you're working on a large project, be sure to portion it out into smaller tasks that can be completed in stages over various open hours. Kindergarten rules apply - please take turns and share equipment. Also, don't forget to factor in your clean-up time at the end of any shift!
If I’m working on a project in the Shop, can I keep it there until I finish?
Currently, our space is very limited for storage, so we ask members to bring their projects back and forth. Sometimes, we may be able to make special arrangements for small projects over consecutive open days, on a case-by case basis.
What if I hurt myself in the Shop?
Prevention is always the best medicine. Please be aware of yourself and your surroundings in the shop, and ALWAYS follow proper safety protocol. If you do get hurt, we have basic First Aid onsite and our staff is always on hand to help when needed. If you see unsafe behavior, or experience an incident (no matter how minor), please inform the staff immediately.
I have a specific tool/skill I'd like to learn...
We always want to know what others would like to learn! Our Shop Mentors or Branch Managers can help you 1-1 on-site (a heads-up via email is always appreciated) as available, and we may develop or schedule a class too if it's something that would empower others in our community.
Guest Passes
What Is A Guest Pass?
Guest Passes are certificates that provide limited access to the Library for non-members. They can be used to borrow tools, get a discount on class registration, or use the shop.
How Do I Get A Guest Pass?
Sustainer Members receive two guest passes annually to share with friends and family. CVTL also uses them for outreach - so visit our booth at community events and/or enter our prize drawings for your chance to win. * From time to time, CVTL Instructors may also provide guest passes to students so that they can return to finish a class project.
How Do I Redeem My Guest Pass?
It’s easy to use the Guest Pass. Simply fill out the back of the card. All information is required. Bring your pass to either the Library during open hours to check out tools or to use the workshop. You will be entered into our system and will be required to sign a liability waiver. If you are using the pass to register a family/friend or yourself for a class, when you purchase a non-member ticket online, enter the promo code ”CVTLGUEST20” Please note: You must submit the card when you sign-in at the class, or you’ll be charged the difference in fee.
Can I Check Out Any Tool I Want Using My Guest Pass?
Most all of our tools will be available to you for check out, though member reservations and usage will take precedence. While not an exhaustive list, due to popularity among our membership, it is unlikely that the following items will be available: Rototiller, Thickness Planer, Pressure Washers, Floor Sanders, and some Air Compressors/Pneumatic Tools. The Branch Managers will have final say as to which items are available to you, and may request a usage fee or security deposit for high value items.
Does My Member have to come with me to redeem my pass?
While we hope our members will consider sharing CVTL with their guests more socially - working on a project together in the shop, learning a new skill in one of our classes, or providing some person power on that home improvement project; the Member DOES NOT have to be present for redemption.
Does My Guest Pass Have An Expiration Date?
No. guest passes have no expiration date. However, you may only use one guest pass, per person, at a time. For instance, you cannot use 2 guest passes to get a larger discount on a class, to check out more than 5 tools, or to “renew” tools for more than one week.
Am I responsible for any Fees/Repair/Etc.?
Just like any of our Members, anyone using a guest pass will be responsible for any damages, lost/stolen tools, late fees,etc. Members will not be held responsible for the actions of their guests.
